My move with B52 Movers left a lot to be desired. The bait & switch is what had me the most upset.
Quoted an amount by phone after assessing all the things I needed moved, then when movers arrived and had things nearly half packed, quoted me literally TWICE the amount first quoted. My bad---I didn't know at the time, but I should have had someone come in person and do a BINDING estimate. Now I know. I think this company takes advantage of those who don't know this.
I had to make many phone calls to even get someone in "management" to get the amount down a little, but it still cost me nearly 4 grand more than the original amount was. And some items were damaged (and a few boxes lost) enroute, which I realized can happen---but I submitted the photos of the damages, and they were supposed to have gotten back to me with some compensation funds.
Well, that was 6 months ago and that's never happened. So I will never use these people again.
Product or Service Mentioned:
B52 Van Lines Moving Service.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.